Have a Heart Talk

Jack Canfield's Success Principle #49

When feelings between business associates, friends, or family members don't get expressed appropriately, tension builds. If we're trying to work together to reach our goals, we cannot succeed if there's emotional static confusing our conversations.

Use Heart Talks to foster communication.
Cliff Durfee created something called the Heart Talk process, which Jack recommends. It is a very structured communication system that is used to release unexpressed emotions. The Heart Talk fosters rapport, understanding, and intimacy between people.

When can heart talks be useful?
Heart Talks are useful before meetings, when an emotionally charged event occurs, when there is conflict between people or groups; and on a regular basis at home, in the office, and in the classroom.

How is a Heart Talk conducted?
Begin a Heart Talk with 2 to 10 people. Explain that by following the guidelines, a safe, nonjudgmental space will be created to support everyone. Assemble the members in a circle and introduce the basic rules:

1) Only the person holding the heart (or other object) talks.
2) No one judges or criticizes what anyone else has said.
3) Pass the object to the left after your turn.
4) Talk about how you feel.
5) Keep the information you hear confidential.
6) Don't leave the room until everyone agrees that the talk is complete.

Post these guidelines where everyone can see them. If someone gets off track, point to the guideline they've broken.

Go around the group at least once so that everyone gets a turn. Keep starting over with the first person and going around until nobody has anything else to say. In that case, say 'pass' when the object reaches you.

What benefits can be expected from a Heart Talk?
A Heart Talk enhances people's listening skills, provides a constructive outlet for feelings, improves conflict resolution skills, enables people to let go of old resentments, develops mutual respect and understanding, and creates a sense of unity among the members.

More thoughts about the Heart Talk process.
I wish that I had known about the Heart Talk process before the holidays. It might have prevented the disastrous outcome we experienced when someone in the family verbally abused others and then stomped out in anger. The rest of us would have all been able to express our feelings honestly and completely if we had known about this process. As it is, we are left with unresolved emotions that are difficult to bring up.

Proverbs 29:22 (NIV) reads, An angry person stirs up conflict, and a hot-tempered person commits many sins. I'm certain that the Heart Talk process probably works with most people. But I'm not so sure that abusers can be trusted within such a group. They generally have an agenda, and they typically remain angry, no matter what others do to try to help them. Beware of setting yourself up for further abuse if you attempt to do this one on one with an abusive person.

Today's Challenge
Choose to have a Heart Talk with an individual or small group of people today. Post the guidelines and facilitate the activity. Send me your comments about the outcome.

Jack Canfield, America's #1 Success Coach, is founder of the billion-dollar book brand Chicken Soup for the Soul© and a leading authority on Peak Performance and Life Success. If you're ready to jump-start your life, make more money, and have more fun and joy in all that you do, get your FREE success tips from Jack Canfield now at: www.FreeSuccessStrategies.com